15:47, Thursday 1st February 2024
Terms & Conditions:
Please arrive on time to all appointments. If you are early, please wait until your appointment time (alternatively, send a message and if we are free sooner, we will let you know). If you are more than 5 minutes late to your appointment this may result in cancellation and loss of deposit as there may not be time enough to complete your treatment in the remaining time of your appointment.
Please come to all appointments free of makeup.
Please come to your appointment alone. If you need someone to accompany you, please discuss this with us prior to booking. We operate a strict no children policy.
Treatment can only proceed if patch test results are negative (no reaction). In the case of a positive (reaction) patch test please contact your therapist. If you have any adverse reactions to a patch test, please seek medical advice immediately. We are not medical professionals and therefore unable to give any advice.
Strictly over 18’s only. For more information, please contact us.
It is your responsibility to let your therapist know of any medical changes since your last visit/patch test (including vaccinations and medications).
If you feel unwell in any way, have a cold, cough, fever or any allergies that may cause you to sneeze, please rearrange your appointment for when you are well. If you have been in contact with anyone who is unwell with any of the above symptoms, has Covid-19 or returned from overseas, please do not come to your appointment.
Your therapist has the right to refuse treatment upon arrival. This will not be without due cause and will be for your own or your therapist’s health or wellbeing.
We expect our staff to be treated with kindness and respect. We will not tolerate rudeness, bullying or intimidation of any kind. Failure to follow this will result in termination of the relationship and any future appointments will be cancelled.
Booking policy:
Your booking is not confirmed until receipt of deposit (prompted during booking process). If you have not received an email confirmation, your appointment is not confirmed.
Balance can be paid via card or bank transfer. We do not accept cash.
Cancellation policy:
48 hours’ notice is required for cancellations and rescheduling appointments. Less than this will result in the loss of your deposit. A new deposit will be required to book a new appointment. This policy is in place to protect the business against loss and is valid regardless of the reason for cancelling.
If your therapist must cancel your appointment for their own reasons, your deposit can be transferred to a new appointment or refunded to you. If the therapist has to cancel your appointment at short notice/ on arrival due to you needing a new patch test (see Patch Test info below), you are not entitled to transfer your deposit to a new appointment and a new deposit will need to be paid.
If you do not attend your appointment without notice you will be required to pay the full balance of your appointment and a new deposit, should you wish to rebook. We reserve the right to refuse future bookings.
Patch Tests
Patch tests last for 6 months if you have had no medical changes in this time. All medical changes require a new patch test at least 2 weeks post change.
If you have had COVID-19 or a VACCINE (or booster) you will need a NEW PATCH TEST at least 2 weeks after you are negative/post injection to be eligable for treament.
This also goes for new MEDICATION (including HRT) or changes to medication and new MEDICAL CONDITIONS.
If you fail to do so and your appointment needs to be cancelled upon arrival (or at short notice), you will lose your deposit and need to pay a new one to rebook.
Refund policy:
We do not offer refunds. If you have an issue with your treatment, please reach out within 48 hours of your appointment. You will be offered an appointment to discuss this and where reasonable, rectify your treatment. You are required to attend in person within a reasonable time period within a maximum of 1 week of your original appointment. If your therapist has no availability during this time, you can discuss possible alternative arrangements. Please note: Discounts are at your therapist’s discretion; we are under no obligation to offer these.
Complaint’s procedure:
If you should wish to make a formal complaint, please do so in writing to charlie@thelashandbrowmechanic.com. Complaints will be handled as promptly as possible but please allow up to 28 days for a response.
